Cancellation Policy

Last Updated: 1 Jan, 2026

This Cancellation Policy outlines the terms and conditions applicable to cancellations, modifications, and potential refunds for reservations made through Hotelsgonow (hotelsgonow.com). Our goal is to ensure transparency so travelers clearly understand their options before submitting any cancellation request.

All bookings completed on our platform are governed by the specific policies of airlines, hotels, cruise lines, tour operators, and other third-party service providers. Hotelsgonow acts solely as a booking intermediary and does not control final refund decisions.

1. Acceptance of Cancellation Terms

By confirming a reservation on our website, you agree to the cancellation and refund rules established by the respective service provider. These rules may vary depending on the type of service, fare or rate category, and the timing of your request.

2. Free Cancellation Eligibility

Certain bookings may qualify for free cancellation if the request is made within 24 hours of booking, provided that travel or check-in is scheduled at least 7 days in the future. Eligibility is determined entirely by the supplier’s policy.

To request a cancellation, please contact our support team using the details below:

Email: support@hotelsgonow.com
Phone: +1 (833) 865-6319

3. Refund Processing Time

Once approved by the service provider, refunds are generally processed within 7–14 business days to the original payment method. Actual timelines may vary due to banking procedures, payment gateways, or supplier confirmation delays.

4. General Cancellation Guidelines

• All cancellation requests must be submitted through official support channels.
• Refund eligibility depends on:
  • The type of service booked
  • Applicable fare or rate conditions
  • The time remaining before departure or check-in
• Supplier-imposed cancellation fees or penalties may apply.

5. Airline Ticket Cancellations

• Airline cancellation rules vary by fare type, route, and ticket class.
• Changes or cancellations may incur airline fees and fare differences.
• No refunds are issued for:
  • No-show passengers
  • Tickets that are partially or fully used

6. Hotel Reservation Cancellations

• Hotel cancellation terms vary by property, room type, and rate plan.
• Flexible rates may allow cancellation 24–72 hours before check-in.
• Promotional or discounted rates are generally non-refundable.

7. Tours, Activities & Experiences

• Refunds may be available for cancellations made well before the activity date.
• Late cancellations may not qualify for any refund.
• No-shows are non-refundable under all circumstances.

8. Exceptional Circumstances

In rare cases, cancellations due to extraordinary circumstances may be considered, subject to supplier approval and valid documentation, including:

• Serious medical emergencies
• Death of an immediate family member

9. Cancellation Request Process

1. Contact Support: Provide your booking reference and traveler details.
2. Policy Review: Applicable cancellation terms are reviewed.
3. Verification: Additional information may be requested if required.
4. Fee Assessment: Supplier penalties, if any, are applied.
5. Refund Processing: Eligible refunds are initiated.
6. Status Updates: Refund progress is shared once available.

10. Fare & Rate Conditions

Cancellation eligibility may vary based on:

• Fare or rate category
• Domestic vs. international bookings
• Special or promotional offers

11. Policy Updates

Hotelsgonow reserves the right to update or modify this Cancellation Policy at any time. Changes become effective immediately upon publication on this page.

12. Contact Us

For assistance with cancellations, changes, or refund-related questions, please contact our customer support team:

Email: support@hotelsgonow.com
Phone: +1 (833) 865-6319